Privacy Policy

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The website and associated domains and sub-domains and communication platform related thereto or that you downloaded or accessed in connection with this Privacy Policy (the “Products”) are provided by Health First Pte Limited., a Fiji corporation (collectively, “us,” “we,” or “our”) on behalf of the named pharmacy (“Health First Pharmacy”).  We respect your privacy and created this Privacy Policy to let you know what information we collect when you access and/or use our website, or if you create an account via our website, and how we use it, as well as our information sharing and protection practices.

This Privacy Policy applies to information we collect:

  • through the website; and
  • in email, text, voice or other electronic communications between you and the Products.

This Privacy Policy does not apply to information collected by:

  • us offline or through any other means; or
  • third parties, including through any application or content (including advertising) that may link to or be accessible from or on the Products.

Please read this Privacy Policy carefully and save it

If you do not agree with it, you should not access and/or use the wesbite.

By using the website or by submitting electronic communications to us through the website, or accepting the terms of use, or similar agreement, associated with such website (“Terms of Use”), or by clicking to accept or agree to this Privacy Policy when this option is made available to you, you consent to the practices prescribed in this Privacy Policy.

What information do we collect?

We collect several types of information from and about users of the websites, including:

  • Information that may be used to personally identify or contact an individual, including your first name, last name, date of birth, email address, physical address, and telephone number 
  • Information relating to your present or future health or condition, the provision of health care to you, or payment for the provision of health care to you, including, your medication information (such as prescription number, medication name, dosage, refill dates, refill reminder dates) and diagnosis information (together with Personal Information).
  • Information about your geographic location from you or your device, including your country, region, city, zip code, street address, time zone, latitude, longitude, velocity, bearing, altitude and horizontal position representation information .
  • Technical data and related information, such as information about your device, internet connection, system and application software, peripherals and other data related to your interactions with the website
  • Metadata and other information associated with other files stored on your device, such as camera images and photos should you decide to share from those.
  • Information from your web browser about your activities over time and across third-party products, applications or other online services 

How do we collect information?

We Collect Information That You Provide to Us

 When you complete a transaction via our website or otherwise fill out any forms located in/on the website, or contact us electronically, we may collect the information you provide to us. This information may include your personal Information. It is always your choice whether or not to provide personal Information; however, if you choose not to provide requested Information, you may not be able to use certain features of the website.

We Collect Information Automatically

 We may automatically collect information through cookies, flash cookies, web beacons and log files.  The information we collect from these technologies may include your IP address, device ID, browser information, the page you request Geo-Location Information, Technical Information, Metadata and Online Tracking Information. We do not consider this information to be personal Information. We do not automatically collect such Information, but we may tie automatically collected information to your personal Information.

How do we use your information?

We may use your information that we collect, including your personal Information, to:

  • fulfill the purpose for which you provided it, such as providing you with information, product, or services that you request from us;
  • provide support and other services to you related to the website;
  • improve, market or promote our, or Pharmacy’s, products and services;
  • compile, synthesize, generate and analyze anonymous usage and other aggregated statistics and information;
  • notify you—including via SMS messages and mobile application push notifications—about your prescriptions (such as that Pharmacy has received your request) and about Product upgrades, special offers, updated information and other new products and services offered by Pharmacy or its third party partners;
  • make product and service recommendations to you, and
  • display advertisements, including advertisements from third parties.

We may also use your information for any other purpose we may describe when we collect your information or to which you otherwise consent.

Who do we share your information with?

We may disclose information that is not personal or sensitive in nature without restriction for any lawful purpose.

We may disclose your personal Information that we collect as described in this Privacy Policy to:

  • our affiliates and subsidiaries;
  • our agents, vendors, contractors, doctors, health insurance companies (together, “Partners”) who are required to keep the Information confidential, and only (i) to fulfill the purpose for which you provided such Information (such as disclosing your full name, address, and medical information to Pharmacy so that Pharmacy may fill, or refill, your prescription), or (ii) to support our provision of Products;
  • another organization as part of a transaction or potential transaction where we merge with another organization.
  • comply with legal process, law or regulation, or to comply with a governmental or regulatory request;
  • protect and defend our, or Pharmacy’s, or our Partner’s, rights or property;
  • enforce the Terms of Use and other agreements; and
  • act in urgent circumstances to protect the personal safety of users of the website or the public.

We may also use your personal Information for any other purpose with your consent.


Acknowledgement regarding SMS messages and push notifications.

To the extent the website or mobile application enables you to send or receive SMS messages, the standard text messaging rates or other carrier charges may apply to such use.  Further, to the extent the Products has push notification capability, by downloading such Product and clicking to allow push notifications, YOU CONSENT TO RECEIVE COMMUNICATIONS, INCLUDING COMMERCIAL COMMUNICATIONS FROM OR ON BEHALF OF PHARMACY AND PARTNERS.

Security of your Information.

We maintain physical, electronic, and procedural safeguards designed to protect your Information. These safeguards include storing your Sensitive Information on our secure servers behind firewalls and using encryption technology. Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of your Information and you acknowledge and agree that you transmit it to us at your own risk. However, as  we will alert you if we are made aware of any unauthorized access to your information that we have collected.

Third party products, services and technologies.

We may provide links to third-party products on the website or in other communications to you. These links may appear as a specific domain name or URL or may be activated by clicking on an advertisement or other icon or graphic. Please be aware that other products and services, including the products of third parties that you connect with through the website, may collect personally identifiable information about you. We cannot control and are not responsible for the information collection practices of any third-party products, services or applications. We encourage you to carefully review their terms of use, privacy policies, and any other legal notifications before using or providing information through such products, services or applications.

Further, the website may employ third party technologies that require you to accept such third party’s terms. This Privacy Policy does not cover the information practices of those third-party technologies.

Children’s and dependent’s privacy.

While the website is not intended for use by children under the age of 13, certain care givers may use these  for the care of children under the age of 13.  We apply the same rigorous privacy policies to children’s information.  If you are aware of information that has been submitted to the website on behalf of a child under the age of 13 and believe this submission was made in error or with malice intent, please report immediately to pharmacist@pharmacyfiji.com.

Additionally, when you submit sensitive Information, on behalf of your dependents or patients, you warrant that you have the express permission of such person to do so. If you do not have permission to do so, you should not submit such Information as you may be violating certain laws.

Information Choices and Changes

We may need to communicate with you about the wesbite, and we would like to make certain commercial offers available to you from time to time. As such, by signing up for our newsletter or by creating an account on the website, you consent to receive commercial messages (whether by phone, email, text or push notifications) from us or our third party partners, and acknowledge and agree that your primary phone numbers and email addresses and other information may be used for the purpose of initiating commercial messages.  We will allow you to opt-out of receiving commercial messages, but in order to stop receiving any messages from us whatsoever (including administrative messages regarding the website), you will need to terminate your account by writing to the pharmacist@pharmacyfiji.com.

Depending on your browser, you may be able to remove and reject cookies from our website by changing your browser settings. The default setting of many browsers is set to accept cookies until you change your settings. Please note that if you disable or refuse cookies, certain features of the website may become inaccessible or may not function properly.

Additionally, your web browser may allow you to opt-out of our collection of Online Tracking Information by selecting a “do not track” (or similar) setting. However, we do not currently have processes to address those settings or other “do not track” requests, and consequently, cannot guarantee that we will honor such requests. If you do not want us to collect this information, do not use the website.

Changes to this privacy policy.

This is our entire Privacy Policy and it replaces any older versions. We may change this Privacy Policy by posting a new version on the website, and it is your responsibility to review this Privacy Policy periodically. If we make material changes to our practices regarding the collection, use and sharing of your Information, we will notify you via e-mail to the email address you provide to us and/or through a notice on the Products.

When we do change the Privacy Policy, we will also revise the “revised” date. Your continued use of the Products after such date constitutes your agreement to this Privacy Policy and any updates.

Information you voluntarily disclose.

Please keep in mind that whenever you voluntarily disclose Information through any public-facing features of the website (for example, via public forums), that Information can be collected and used by others. You submit this Information at your own risk.  We are not responsible for the security or privacy of any Information you choose to submit in connection with these public features.

Contacting us.

For questions or comments regarding this Privacy Policy, please contact us at pharmacist@pharmacyfiji.com.


Review date: 30/07/2019

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